Refund Policy
Cancellations and refunds are reviewed based on project stage, completed work, and committed third-party costs.
This policy explains how Meinstyn Solutions handles cancellation requests, advance payments, refund eligibility, non-refundable costs, and refund processing for digital services.
Last Updated
April 23, 2026
Overview
How cancellation requests are handled
Meinstyn Solutions provides digital services including website development, software work, mobile applications, SEO, digital marketing, design, video editing, and consulting. Because these services involve planning, research, creative work, development time, and third-party commitments, refund eligibility depends on the current stage of work.
If a separate written agreement, invoice, quotation, or proposal includes specific cancellation or refund terms, those project-specific terms will apply first.
Before Work Starts
If cancellation is requested before any work, planning, purchase, setup, or allocation begins, the request may be eligible for refund after deducting payment gateway or administrative charges.
After Work Starts
Once project work begins, the amount covering completed work, time spent, planning, design, development, campaign setup, or consultation is generally non-refundable.
Third-Party Costs
Domain, hosting, plugins, themes, software licenses, ad spend, subscriptions, APIs, stock assets, and other third-party purchases are non-refundable once purchased or committed.
Refund Review Flow
Request Received
Send your cancellation or refund request through official communication with project details and payment reference.
Work Stage Checked
We review completed work, committed resources, third-party costs, approvals, and project-specific terms.
Decision Shared
Eligible refunds, deductions, or non-refundable reasons are communicated after internal review.
Important Conditions
- Refunds are not guaranteed automatically and are reviewed case by case.
- Approved milestones, delivered files, deployed work, reports, campaign setup, and consulting time are not treated as unused service.
- Delays caused by missing client inputs, late approvals, access issues, or third-party platforms do not automatically qualify for refund.
- Chargebacks or payment disputes should not be initiated without first contacting us for review and resolution.
Processing Timeline
Approved refunds are processed through the original payment channel where possible
If a refund is approved, processing may take 7 to 15 business days after confirmation, depending on the payment method, bank, payment gateway, and required verification. Any gateway fees, bank charges, taxes, or administrative deductions may be adjusted where applicable.
For recurring services, retainers, maintenance, SEO, digital marketing, or consulting plans, cancellation terms may depend on the billing cycle and notice period mentioned in the proposal, invoice, or written agreement.
Send cancellation or refund requests through official channels.
Share your project name, invoice or payment reference, reason for cancellation, and the communication history needed for review.